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Evidence Guide: MSMRV364 - Hand over a recreational vehicle to a customer

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMRV364 - Hand over a recreational vehicle to a customer

What evidence can you provide to prove your understanding of each of the following citeria?

Identify work done

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the work which was to be done, including insurance requirements and customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the pre-delivery check has been completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assemble all documentation and other items required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange a suitable time with the customer for the handover

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the recreational vehicle is in an appropriate location for the handover

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify work done

1.1

Identify the work which was to be done, including insurance requirements and customer needs

1.2

Check that the pre-delivery check has been completed

1.3

Assemble all documentation and other items required

1.4

Arrange a suitable time with the customer for the handover

1.5

Ensure the recreational vehicle is in an appropriate location for the handover

2

Hand over to the customer

2.1

Meet with the customer at the agreed time

2.2

Explain to the customer what has been done

2.3

Show the customer any appropriate worn/damaged items

2.4

Demonstrate to the customer the use of any new/changed or serviced item

2.5

Advise the customer of the current condition of the recreational vehicle and future work which may be required

2.6

Ensure the customer is happy with the work done

2.7

Ensure payment and other contractual details have been completed

2.8

Ensure the recreational vehicle is ready for road travel

2.9

Assist the customer hitch/take delivery of the recreational vehicle

3

Finish handover

3.1

Complete any required documentation/records

3.2

Make a record of any particular issues (positive or negative) which arose while handing over to the customer

3.3

File all records in accordance with procedures

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify work done

1.1

Identify the work which was to be done, including insurance requirements and customer needs

1.2

Check that the pre-delivery check has been completed

1.3

Assemble all documentation and other items required

1.4

Arrange a suitable time with the customer for the handover

1.5

Ensure the recreational vehicle is in an appropriate location for the handover

2

Hand over to the customer

2.1

Meet with the customer at the agreed time

2.2

Explain to the customer what has been done

2.3

Show the customer any appropriate worn/damaged items

2.4

Demonstrate to the customer the use of any new/changed or serviced item

2.5

Advise the customer of the current condition of the recreational vehicle and future work which may be required

2.6

Ensure the customer is happy with the work done

2.7

Ensure payment and other contractual details have been completed

2.8

Ensure the recreational vehicle is ready for road travel

2.9

Assist the customer hitch/take delivery of the recreational vehicle

3

Finish handover

3.1

Complete any required documentation/records

3.2

Make a record of any particular issues (positive or negative) which arose while handing over to the customer

3.3

File all records in accordance with procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

hand over at least six (6) recreational vehicles to a customer

interpret requirements and plan work

identify hazards and apply relevant hazard controls

recognise situations requiring action and take the appropriate action

communicate effectively with customers, team/work group and supervisors.

Evidence must be provided that demonstrates knowledge of:

hazards that may arise in the job/work environment

handover procedures and the reasons for those procedures

materials and tools to be used and their correct usage

checks and adjustments to be made.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

temporary instructions

any similar instructions provided for the smooth running of the plant

Hazards

Hazards include one or more of the following:

heat, dust or other atmospheric hazards

electricity

gas

equipment failures

industrial (machinery, equipment and product)

noise, rotational equipment or vibration

hazardous products and materials

unauthorised personnel

sharp edges, protrusions or obstructions

slippery surfaces, spills or leaks

other hazards that might arise

Routine problems

Routine problems must be resolved by applying known solutions.

Routine problems are predictable and include one or more of the following:

equipment/plant/machine malfunction

variations in process conditions

variations in materials or contamination of materials

equipment, tool, die or mould damage

product faults

tooling problems

Known solutions are drawn from one or more of the following:

procedures

training

remembered experience

Non-routine problems must be reported according to relevant procedures.